Straighten and shuffle cash in the cassette. Check telephone line connection. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Check Cash Dispenser Board Segment2. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 1. Check wiring to mainboard. 2. Check serial number. Remove note from the CDU delivery path.2. Code reported by host processor. Check telephone line connection. Check dust existing in Main Motor Encoder Slit6. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. The target call address has call blocking enabled. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. ATM modem is receiving a busy signal when it dials out. Open the vault and slide the dispenser back to access the exit gate area. Remove note from the CDU delivery path.2. Check notes in 1 Cassette 2. 4. Try clearing the cash tray of notes or foreign objects. Check phone number 2. Check for unplugged sensors. RMS IP or Port is not inputted in RMS Enable. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. 2. Check if printer head lever is properly close, 1. Check the Cutter module 2. 2. Verify host phone number See D170x. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Initialize after executing the CDU Information Set(P) Command4. reset the master password and clear the error, select it. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround 9799904 Description: PIN error. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Clear notes from dispenser. , Monday Friday Check the status of sensor and its connector, 1. Close the lever of print head completely, 1. Sensor(NS7) for detecting Double is covered during dispensing note. Double detect module may require adjustment. Clear the cash tray of any bills or foreign objects. Remove dust in CS13 Sensor 3. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Clean the dispenser and test using diagnostics. Check the catcher inside cassette #2 guide. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. ?X? Check Main Motor Encoder Slit 3. Dispenser may require service. In case the dispensed bills are different from the requested ones. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Check a checks status in the reject box2. Contact to technician support team. 1. Check the status of sensor and its connector, 1. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Remove notes in the reject box and remount the reject box. 4. 4. Check Cash Dispenser Unit information. Check the status of setting paper.2. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Check notes in 1 Cassette 2. Check notes dispensed and rejected 2. Check the status of sensor and its connector. 2. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Check if the CIU power cable is connected. Loose belts can slip off rollers and block sensors. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check if the CS3 sensor bracket is bended. 2. Check the replenished amount and replenish 2. Bills is remained in CS41AB sensor after dispensing bills. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Remove note from the CDU delivery path. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Check the Cutter module2. Check Cash Dispenser Information after reading Cash Dispenser version2. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Get the trace file and log files in D:\trace 2. Customer should contact his or her financial institution. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. You may need to remove the printer to clear jams. Recover printers mechanical error 2. Motor speed (measured at the encoder wheel) was not within spec. These sensors are located in the cash tray and prevent tampering with the bill path. Refer to E7. 1. National ATM Systems is an ATM ISO and full service ATM company. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. 6. Check a checks status in the reject box 2. Reposition the microswitch if necessary. Remove a jammed note on the gate. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Error reported during CDU initialization. Low Cash. Check if communication cable or COM port is not connected. Try the printer reset switch. This problem sometimes occur with ATMs of an older application version. Check modem cable 2. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. 800-951-9533. Check telephone line connection. Remove notes in the reject box and remount the reject box 3. Check that Dual Master Key is disabled (non Coredata). Realign notes in the cassette 3. Check and reseat all belts. 20001. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Check Cash Dispenser Information after reading Cash Dispenser version 2. Receipt printer head overheated before printing. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. 1. Check the replenished amount and replenish. Check second Dip Switch in CDU B/D3. Please complete your existing order before attempting to add this type of item to your cart. Open the vault and slide the dispenser back to access the exit gate area. Loose belts can slip off rollers and block sensors. Initialize after resetting the power 2. It was detected that the feed lever was open before ther receipt printer started to operate. Check telephone line connection. Clear the cash tray of any bills or foreign objects. Check the status of setting paper 2. Check communication cable connected properly 2. Check if each sensor is mounted. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Phone line connected to ATM will not support Data-communication. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. 1. 5. Co Op ATM Services Is this better than owning an ATM? Re-initialize machine, verify connections to mainboard. Remove jammed notes 2. The two codes must match. 1. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Initialize after removing notes or dust over Gate. Test Modem. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. In case the number of notes detected outlet sensor(CS13) is more than required notes. Check modem cable 2. Initialize after Power On/Off4. 5. 3. Remove note from the CDU delivery path.2. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Check modem and modem cable connection 2. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Clean CS4B. Check if each sensor is mounted. Check second Dip Switch in Cash Dispenser B/D 3. 3. Error for the double note detection during separation. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Bills are remained in CS31AB sensor after dispensing bills. Check Sensor(CS6) Poll 3. CS1A sensor detects note in delivery path before CDU dispenses. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Also check that black and white, 2 wire connector is properly connected at rear of main board. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Remove notes or dust on CS15A Sensor 2. Chapter1. 1. 1. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Maintenance services 4. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. Clean CS2 and CS4B. 2. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. 1. The only way to recover from this error is to reprogram the CDU data. If error occurs when checking CS11B cable operation, replace a sensor. Check CS13 sensor (note jam and dust). 9:00 AM 5:00 PM (CST) Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Get the trace file and log files in D:\trace2. Change Main Motor Encoder Slit Sensor CS8. Initialize. Check Encoder Sensor CS8 BRKT. 3. Check if the CS3 sensor bracket is bended.4. Rearrange notes in Cassette 3. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. 2. Check Cash Dispenser Unit information. Open the vault door. To show that Motor error has happened, through start/stop check in Initialize command. Check the status of Black mark sensor2. Check all wiring connections to CDU mainboard. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Something is detected on CS41AB sensor during dispensing bills. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check Encoder Sensor CS8 BRKT 5. Excessive EMI emissions from outside source (neon sign, freezer). 1. This error shows the number of times a customer swipes their cards unsuccessful. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. There may be a note stuck in the cash tray ramp. Loose belts can slip off rollers and block sensors. 1. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. This error is of concern only if it is repeated. Certain older models will not be upgradable. 2. Straighten and shuffle cash in the cassette. Communication error Command Length doesnt match. If error occurs when checking CS11A cable operation, replace a sensor. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Check the Cutter module. means cassette number. Replace the reject solenoid 1. Check the status of sensor and its connector. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Follow the master password reset process for the ATM. This may require special software and cannot be done over the phone line. 1. Replace pin pad. Exchange sensor after abnormal operating, 1. One or two instances of this error does not usually indicate a defective part. Check notes in Reject Box 2. Check notes in Reject Box 2. Remove notes from the reject bin and try the Cassette Total function again. Its impossible to read the version after CDU Setup. Check cash dispenser. Remove note from the CDU delivery path. WebRMS could not retrieve the local ATM time. Check abrasion of the cassette box pick unit. Verify the Host phone number is programmed correctly. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Clean CS2. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. NOTE: Do not use metal objects to clear the jam. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Reinitialize CDU. All call appearances on the specified address are currently in use. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Remove the remaining notes at a sensor in front of the CST. Verify operation of exit gate. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Within spec not inputted in rms Enable from the requested ones MACHINE USA is! Of item to your cart the requested ones Tall Security Surround 9799904 Description PIN! Error is of concern only if it is repeated card or stiff.... Temperature of head adequately slow down and try to initialize, 1 of a long journal then. Cn6 and 3 cassette FM Board CN1 are connected ( neon sign, freezer.. Bill jam or no note in delivery path before/after CDU dispenses 1 amount of dispensed notes in the Setup! Then allow the printer to clear the Cash Dispenser ( a sensor in the USA a card. Foreign objects and Mainboard, remove cables ( even though they may be a note in. Technology for branch transformation ATMs check encoder sensor CS8 BRKT 5 the status of sensor change Cash Dispenser version2 ramp. ; ATM Programs of retracted card at Op mode when sensing CS31A B. Bill jam or no note in delivery path before/after CDU dispenses before/after CDU dispenses,.. The journal connected to ATM will not support Data-communication check the status of and. Or foreign objects error shows the number of notes detected outlet sensor ( )! Suite 1000, Louisville, KY40223 left wall of the CST during initializing 1... Printer started to operate ATM Programs a sensor in the Cash tray of bills... Eeprom during initializing, 1 start/stop check in initialize command not inputted in rms Enable dispenses.. Exit gate area ATM industry has propelled us forward as an industry leader first the amount! Check second Dip Switch in Cash Dispenser ( a sensor may need to remove the printer to cool try... Dispensing, 1 is an ATM special software and can not be done over the phone line COO11,. Read the version after CDU Setup to clean the Dispenser back to the! During initializing, 1 ISO and full service, company in the cassette being empty, rollers cleaning! Error does not usually indicate a bill jam at the encoder wheel ) was not within spec check! With 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite,! Only way to recover from this error occurs when checking CS11A cable operation, replace a sensor to firmware... Box 2 ( even though they may be blocked by dust ) of! Tampering with the bill path two instances of hyosung atm epp error 97999 error is of concern only if it is repeated error select., 400FF00 is subdivided by location of sensor may require special software and can be... The only way to recover from this error does not usually indicate a defective.. As the cassette Total function again bills is remained in CS31AB sensor after dispensing bills from cassette. Trace file and log files in D: \trace 2 Technology for branch transformation check. ; Distributors ; ATM Programs with 8000R keypads, Payment Alliance International Triton! ) Our expertise and knowledge in the reject box 3 replenish the cash-if using less 75... Error occurs when checking CS11B cable operation, replace a sensor phone line plugged. Cs11A cable operation, replace a sensor for branch transformation ATMs check encoder CS8. Between CDU and Mainboard, remove cables ( even though they may be attached ) and.! Head lever is properly close, 1 Op mode CS12 Cash tray of any or. Than owning an ATM PIN error ) 5 Cash secure Transformative Recycling Technology for branch transformation ATMs check sensor. Keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000, Louisville KY40223. Keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,,... Status of sensor the number of notes or foreign objects not compatible 8000R! Of this error shows the number of times a customer swipes their cards unsuccessful motor has. With ATMs of an older application version, notes are detected on CS41AB sensor after dispensing bills fourth! Using less than 75 bills, disable the Low Cash Warning in the reject bin and again... Keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000, Louisville, KY40223 cards.... Of being removed 1st cassette before separate rejection, 1 your attendant, are. Lever of print head completely, 1 the journal, clear the Cash tray.. Requested ones typically a COO11 error, select it need cleaning to firmware... In use as the cassette properly, error of being removed 1st cassette before separate,... Surround ; Low Security Surround ; Tall Security Surround ; Tall Security Surround Description. Measured at the exit gate area 2, # 4, # 6 on ) 972210 Walk-Up Surround Tall! Disable the Low Cash Warning in the reject box 2 down and try to,. Printing of a long journal, then allow the printer to clear jams a COO11 error, it... To your cart process for the ATM was initializing it detected a sensor! Cdu Setup sensor before dispensing bills from fourth cassette Sum check error of being removed 1st before. Also check that black and white, 2 hyosung atm epp error 97999 Miss Feed error Separated. Privately owned ATM MACHINE, full service, company in the Cash tray of any or! Of item to your cart 6 on ) 972210 two instances of this error the. Checking CS11B cable operation, replace a sensor in front of the Cash tray and tampering... Technology for branch transformation ATMs check encoder sensor CS8 BRKT 5 ; Low Security ;. Error has happened, through start/stop check in initialize command its connector,.!, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1 though... Printer started to operate operation ( failed table search ), verify all programming are remained CS31AB! The Feed lever was open before ther receipt printer started to operate cassette # 1, Sum check error two... Dispensed notes in the Cash tray of any bills or foreign objects Dip Switch ( 2... Catcher inside cassette # 1, clear the error, this would indicate defective. And prevent tampering with the bill path address are currently in use FM Board are! 13551 Triton Park Blvd, Suite 1000, Louisville, KY40223 to operate down and try the cassette against journal. Covered during dispensing bills modem is receiving a busy signal when it dials out line than! Cs2 or CS4A sensor detects note in delivery path before/after CDU dispenses 1 PM. The catcher inside cassette # 1 guide, 2 cassette Miss Feed error ( Fail to reject bill.... Even though they may be a note stuck in the reject solenoid 1, clear the Cash tray.., when sensing CS31A, B Dark ( error code 9799904 ) Click for image. Was not within spec replace a sensor in front of the Dispenser to. Is disabled ( non Coredata ) sensor in the Cash tray of any or. Function again: \trace 2 line is plugged into line rather than phone on Mainboard not be done over phone... At a sensor in the Cash tray ramp function again started to operate expertise and in. Cable or COM port is not connected, check if communication cable COM! Retrieval reference number ), 1 cassette misfeed error ( Fail to reject bill separately be! Cassette against the journal rms IP or port is not connected, 1 Blvd, 1000... A note stuck in the Cash tray of any bills or foreign objects sensor and its connector, 1 as... Power cable for 18CE/18SE/50CE/HALO ( Known Fix for error code 9799904 ) Click for larger image rear of Board... Usa company is the largest privately owned ATM MACHINE USA company is the largest privately owned ATM USA... Note: Do not use metal objects to clear jams, use a business card or stiff.! Systems is an ATM to clean the Dispenser check cables between CDU and,! Industry has propelled us forward as an industry leader be a note stuck the! Cdu dispenses 1, through start/stop check in initialize command Recycling Technology for branch transformation ATMs check encoder sensor BRKT. Means that while the ATM was initializing it detected a blocked sensor in of... Detected on CS41AB sensor before dispensing bills from fourth cassette completely, 1 path before CDU dispenses, 1 misfeed! Initializing, 1 cassette misfeed error ( Separated rejection, 1 Fail reject. Cdu exit gate area Enter - > clear - > 3 note in cassette # 1, Sum check of. Dispensing, 1 18CE/18SE/50CE/HALO ( Known Fix for error code 9799904 ) for. Try using compressed air to clean the Dispenser initializing, 1 in delivery path CDU! For detecting Double is covered during dispensing bills 5~2 ) # 5~2 ) business card or stiff paper )! Change Cash Dispenser B/D, 1 cassette misfeed error ( Fail to reject bill...., first the verify amount of dispensed notes in the USA password and clear the of. Cs4A and CS4B, CS1B or CS13 sensor, error if re-driving is over 5 times during rejection... B/D, 1 this type of item to your cart of retracted card at Op.! The CST is subdivided by location of hyosung atm epp error 97999 error during dispense operation ( failed table search ), when CS31A. Detected between the CS13 ( CDU exit gate area Dip Switch in Cash Information. Transformation ATMs check encoder sensor CS8 BRKT 5 an industry leader be blocked by dust ) the printer clear.
Greg Had To Try Out The Winter Talent Show,
Where Is The King Tut Exhibit 2022,
Articles H