Registering for FPUAs Online Services gives you fast, easy access to manage and pay your accounts. - Manage notification subscriptions, save form progress and more. The Call Center is available Monday through Friday, 9 am-5 pm and can be reached at 772-466-1600, ext. Under utility regulations, these costs are passed along to customers at cost, through a charge on their bill commonly referred to as a fuel adjustment fee. Utilities do not profit from increased fuel and purchased power costs. Fort Pierce Utilities Authority (FPUA) will re-open the Customer Service Lobby on Wednesday, May 20, 2020 at 9:00 am. To protect the health and safety of FPUA customers and staff, protective measures will be in place, including social distancing. This extension will allow FPUA customers additional time to set up payment plans or seek assistance to avoid interruption of their utility service. Please call customer service at 772-466-1600, ext. As a reminder, there are a variety of other options available to pay utility bills and request account services that do not require a visit to the Customer Service lobby including: For additional information please call FPUA Customer Service at 772-466-1600, ext. On April 21, 2020, the FPUA Board approved a $2 reduction in the Power Cost Adjustment (PCA) beginning in May and continuing until further notice. Stay safe! Parking Garage is open and free for your parking convenience! View the many bill pay options available to expedite payment of your utility bill. FPUA will closely monitor the coronavirus situation daily and recommendations from the Centers for Disease Control to determine a re-opening date. Customers requesting assistance must schedule an appointment. Your checking/savings account will be debited on the due date of your bill, Please pick up application at our office or call to have one mailed to you. The second phase, expected to be available later this month, will include direct payments to the business community. e-bill is an easy, secure way to receive and view your bill anytime from your electronic device. The Call Center can be reached at 772-466-1600, ext. To sign up, click the link below To Register Now.Click Here - To Register Now. If you have a fever, cough or shortness of breath, you should call 772-461-1402 for screening and further instructions. Residents will need to provide documentation of past-due payments to support the need for assistance. Public power utilities, like Fort Pierce Utilities Authority, are especially mindful of the fact that reliability is as important as maintaining low rates. FPUA has implemented multiple measures to help our customers during this crisis such as suspending disconnections and waiving penalty and late fees for all of our customers. FPUA will send out notices to customers who have a past-due balance and are scheduled for disconnection. For more info, please call 772-466-1600, ext. 3900 or email cs@fpua.com to set up a payment plan. FPUA operates separate and apart from the City of Fort Pierce. Maintain social distancing guidelines of 6 feet or more. Revenue is not distributed to stockholders; instead, it is reinvested back into the community to improve the quality of life for our customers by being the best utility service provider. Fort Pierce Utilities Authority's (FPUA's) electric service area encompasses roughly 35 square miles, of which 14.7 square miles are inside the Fort Pierce city limits. Make sure you bring your appetite when you come to Friday Fest. Welcome to the Pierce Utilities Billing System. Share & Bookmark, Press Enter to show all options, press Tab go to next option, Daupler Incident Response Management System, 2300 Virginia Avenue Fort Pierce, FL 34982. This service is offered at the discretion of FPUA to Customers who meet these terms and conditions. FPUA announces the Project Care COVID-19 Relief Fund in partnership with Mustard Seed and ALPI. The drive-thru is typically very busy in the morning, visit late morning or early afternoon to shorten wait times. PublishedAugust 11, 2022 at 11:20 AM EDT, WQCP-FM Classical Music & More - Please allow up to 20 seconds for the stream to load, WQJS-FM - Public Radio For Lake Okeechobee - Jazz & BBC (WQCS-HD2), 88.9 WQCS-FM/HD1 Program Schedule (NPR News & Talk), 91.1 WQCP-FM Program Schedule (Classical Music), 88.5 WQJS-FM / WQCS HD-2 Program Schedule (Lake O Public Radio / Jazz / BBC), 88.9 WQCS HD-3 Program Schedule (Pop Favorites), Important Note and Guidelines for Community Calendar - PSA. The Pine Creek Village tenant didnt want WFLX to name her or show her face. The RP3 program measures each of the following categories of a utilitys operation: Reliability, Safety, Workforce Development, and System Improvement. FPUA is now offering residential and commercial payment plans to facilitate customer payment of their utility bills. Continual inspection and maintenance of equipment, plus an aggressive tree-trimming program, ensure system reliability. Manage My Account View your current utility bill, previous bills and pay your utility bill all in one convenient location. ALPI can be reached at 844-356-8138. Example: $2,400 past due balance with a $1200 deposit requirement. Verification of need must include proof that the Corona Virus/COVID-19 caused a financial setback that makes it difficult for you to pay your FPUA bill (verification criteria will be explained when appointment is made), Assistance provided only once per account number. When you sign up for AutoPay, you will receive a monthly statement showing the amount of the bill with instructions NOT to pay. The plant is wholly owned by the All-Requirements Project and is operated under contract by Fort Pierce Utilities Authority. Details on this program will be released soon. If you have been impacted by illness or job loss related to the pandemic, please call 211 to inquire if there are organizations in our area that may have funds available to assist eligible residents. Arts & crafts vendors will line up in front of the Indian River in Marina Square. COVID-19 Commercial Payment Program offers commercial customers the opportunity to finance a balance equal to their deposit amount with up to 6 months to pay at zero percent (0%) interest. The drive-thru is typically very busy in the morning, avoid lengthy wait times by visiting late morning or early afternoon. Beginning Wednesday, March 18 at 9:00 am, the Customer Service Lobby will be closed to the public. Register online and have your utility bill payment automatically deducted from your checking account each month. Fort Pierce Utilities Authority - Community Proud Skip to content Careers Doing Business w/FPUA Outage/Trouble: (772) 466-7703 Outage Map Pay My Bill Manage My Account Public Records Request Stop/Start/Transfer Service Residential Pay My Bill Manage My Account Stop/Start/Transfer Service Customer Care Customer Service FAQ's Understand My Bill The predetermined monthly bill will be based on the average of their actual utility bills during the prior 12 months, plus an additional percentage to cover any overages. Customers making utility payments can do so at the Kiosk or the payment Drop Box located on the west side of the building at 206 South 6th Street. Mortgage Payments (Primary Residence Only), Homeowners/Flood Insurance Payments (Primary Residence Only), COVID-19 Residential Payment Program offers residential customers the opportunity to finance their balance up to 12 months to pay at zero percent (0%) interest. Beginning July 13, 2020, customers with a past-due balance will receive an automated call, reminding them to set up a payment plan. Eligibility requirements apply. A cashier will be available for customers that require cash back. Enter employee name to find & verify emails, phones, social links, etc. 3900 Monday through Friday, 9 am to 5 pm. To have our representative contact you, fill out the form below. The drive-thru is also available, but lines can be long in the early hours. 24-Hour Account Access. Any St. Lucie County resident who has experienced economic hardship caused by the COVID-19 crisis, and earns less than 120 percent of the area median income is eligible to apply. Reclaimed water availability on North Hutchinson Island and South Hutchinson Island has been reduced to Monday, Wednesday and Friday from 8 pm to 8 am to accommodate summer reclaimed water supplies and demands. City of Fort Lauderdale Utility Billing & Collections Office 100 N Andrews Ave, 1st Floor Fort Lauderdale, FL 33301 Phone: (954) 828-5150 Fax: (954) 828-5880 Office Hours: Monday-Friday 8:00a.m. There is always great music, great food, and a great time waiting for you. They want a land that is slab ready. You can be assured we will respond in an expeditious manner to restore the power. When contacting the Customer Service Call Center to request work requiring a site visit, you will be asked a series of health-related questions to help mitigate the risk to FPUA personnel. Typically, the drive-thru window is very busy early in the morning, so a visit late morning or early afternoon should lessen wait time. Below are a few links to frequently requested information. Please enable JavaScript in your browser for a better user experience. This program is available until July 24, 2020.*. Like so many others at the Pine Creek Village complex, she wants to know why she went a day without running water. Offered at zero percent (0%) interest, this payment program allows you to finance your past due balance without interruption of service. Discover the many options available to you when it6 comes to receiving and paying your utility bill. Although there have been no confirmed cases along the Treasure Coast, the most important thing for FPUA to do is plan and prepare. Please log on to. Jazz Society Fort Pierce Craft Music and Jazz On the River. The Customer Service call center (772-466-1600, ext. Payment plans with 0.0% interest will be available to assist customers who have accumulated a past-due balance during this pandemic. 59-1290; 2 of Ch. Customer must have resided at the current address for a minimum of 12 months. Department of Health guidelines which include the following: FPUA will continue to communicate with you regularly through this website. The 69-acre Treasure Coast Energy Center site is located in the Midway Industrial Park, southwest of Fort Pierce, along Glades Cut-Off Road. Mobile Payment Options, including internet and auto pay. Fort Pierce Utilities Authority (FPUA) remains committed to helping our customers and our community by providing reliable essential services during the COVID-19 Pandemic. The food variety includes Greek, Latin, BBQ ribs & chicken, seafood, Americana, and various snack items. FPUA accepts most major credit card payments through Online Services to pay your bill online. Why Does My Neighbor Have Power, But I Dont? Treasure Coast Energy Center, a 300-megawatt natural gas-fired power plant, generates enough electricity to serve approximately 60,000 homes in 13 cities served by the Florida Municipal Power Associations (FMPA) All-Requirements Project. If your payment is past due, scheduled to be shut off or already shut off,DO NOTmake your payment online. Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. Individual reclaimed water customers will be kept up-to-date as availability changes. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI (Agricultural & Labor Program, Inc.) appointment line at 844-356-8138. Then, the remaining balance can be paid over a period of six (6) months. With FPUAs AutoPay, you save time, save stamps, and never forget to pay your monthly utility bill. FPUA has taken additional steps to help our customers during this crisis. How can I pay my Fort Pierce Utilities Authority bill? Pay over the Internet. Because we are community-owned and locally managed, we focus on serving local needs, through low rates, jobs, and contributions to the city budget. Again, thank you for your patience! Please visitwww.fpua.comfor information on: FPUA will continue to communicate regularly through our website (www.fpua.com),Facebook (www.facebook.com/teamFPUA), and news releases. The 24-hour Kiosk is available on the west side of the building at 206 S 6, Cash Plus, 2059 S U.S. 1 (K-Mart Plaza), 772-466-8669, Dixon Check Cashing, 2410 Avenue D, 772-461-1010, Down South Beverage & Check Cashing, 420 N U.S. 1, 772-466-8111, Fort Pierce Discount Pharmacy,1727 Okeechobee Road, 772-577-6469, Seacoast Bank (Fort Pierce Location-Current Bills Only), Drive-thru Hours: Mon-Wed 7:30-5, Thurs-Fri 7:30-6, Sat 9-12, PayNearMe Register for account set up at. They are available 24/7 and the Kiosk accepts cash, credit/debit cards and checks. The drive-thru is located at 206 South 6th Street and is open Monday through Friday, 8 am-5 pm. To avoid an interruptionin service, FPUA urges customers with a past-due balance to contact the Call Center at 772-466-1600, ext. Editor's note The above section, pertaining to disposition of net revenues of utilities, was derived from Laws of Fla., 1 of Ch. Please call customer service at 772-466-1600, ext. Eligibility criteria must be met and funding is limited for this one-time assistance. When developers come in an area they are interested in building immediately, Tompeck said. Customers must maintain a six-foot social distance to help protect the safety and health of other customers and staff. - Light, heat and power. Fort Pierce Utilities Authority is scheduled to start construction in April on a $2.6 million project to extend water and sewer services to DiGiogrio Road, just north of Bell Avenue and east of Sunrise Boulevard, said FPUA Director John Tompeck. Eligibility requirements apply. FPUA is proud to serve you, as we face this challenge together. A maximum of 6 customers will be permitted inside the lobby at one time. Fort Pierce Utilities Authority (FPUA) offers Budget Billing for Residential Customers. FPUA offers several programs to assist customers as they resume activities but may still be experiencing financial hardships: As our community begins to reopen following Governor DeSantis lifting of the Stay At Home order, FPUA announces the following: For customer convenience, the Call Center is available by calling 772-466-1600, ext. We encourage you to view the many online payment options available at www.fpua.com. If the Customer elects to discontinue Budget Billing, or is terminated from the program for nonpayment, theft of service, or a returned check, any unpaid balance for utility services will be applied to the Customers account. Project Care COVID-19 Relief Fund is available to customers experiencing financial hardship due to the coronavirus pandemic. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI appointment line at 844-356-8138. Call your doctor to discuss symptoms before visiting the office. However, the company would continue to operate from its current location on U.S. 1. Electric & Gas Developer Responsibilities. This grant will result in retaining existing jobs and attracting future companies to the corridor, Fort Pierce Mayor Linda Hudson said in a news release. Any residential customer experiencing financial hardship can take advantage of this program. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice. The 13 cities include Fort Pierce, Bushnell, Clewiston, Fort Meade, Green Cove Springs, Havana, Jacksonville Beach, Key West, Kissimmee, Leesburg, Newberry, Ocala, and Starke. If it is determined that the work order will be processed and FPUA personnel will be onsite, please do not approach them. Eligible households could receive $250 which can go towards utility payments. I have read this disclosure and agree that FPUA and its Authorized Agents may contact me as described above. You must contact the Customer Service Center at 772-462-1150. Please contact them through their website at www.FPUA.com. You will receive a monthly email letting you know your statement is available and a reminder email when payment is due. The childrens activities include a Giant Slide and a bounce house. If you have an online account, log in and click on My Profile. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. With social distancing and occupancy guidelines in place in our lobby you can avoid wait times by calling 772-466-1600 to schedule an appointment with a customer service representative. Florida Community Health Centers opened its first Coronavirus drive through testing center in Fort Pierce yesterday. Contact Us Pay My Bill Apply For Service. The most common Fort Pierce Utilities Authority email format is first_initial last (ex. There is no additional fee for this service, if you are already registered in the online portal, once logged in you can click on the My Profile button, then select Update Account Info. Our representatives are equipped with the necessary tools to continue providing great customer service. Budget Billing applies to all services appearing on utility bills. Payments accepted 8:00 am to 4:30 pm Monday Friday. Eligibility requirements for FPUA Residential Customers to participate in the Budget Billing program are: There is no charge to the Customer for this service. Customers must call 772 466 1600, extension 3900, or email cs@fpua.com to set up a payment plan. Additional information will be provided when an appointment is scheduled. You may print your bill statement right from your home or business. Pay via Auto Pay. The FPUA formation, duties and specific powers can be found in the City Charter. Fort Pierce Discount Pharmacy, 1727 Okeechobee Road, 772-577-6469, PayNearMe Register for account set up at www.fpua.com. Customers must adhere to their established payment schedule. FPUA remains committed to providing all essential services to our community without interruption. Phone and Mobile Payment Options. Additionally, a portion of the funds is available as reimbursements to local governmental agencies that spent funds on preventative measures relating to COVID-19. Outdoor lighting services include lighting design, electricity, and maintenance. Budget Billing allows customers to pay a predictable utility bill each month throughout the year. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI (Agricultural & Labor Program, Inc.) appointment line at 844-356-8138. We strive for service excellence and providing continuous power, unfortunately there are times where we are unable to do this due to storms, human error, animals, etc. Wash hands often with soap and water 20 seconds or longer. 2300 Virginia Avenue Fort Pierce, FL 34982 772-462-1100 Email Disclaimer Accessibility Disclaimer Website Design by Granicus - Connecting People and Government Get adequate sleep and eat well-balanced meals. Registered users can access online payment services, pay bills, enroll in paperless billing, and view/update account information. COVID-19 Residential Payment Program offers residential customers the opportunity to finance their balance with up to 12 months to pay at zero percent (0%) interest (minimum payment of $50). FPUA serves approximately 28,000 customers and provides roughly 45,000 MWh of power per month. The Customer may stop Budget Billing at any time; however, they may not re-enter the program for a period of 12 months. Credit/ Debit Cards only same day posting if paid before 4:30 p.m. No fee if paying by Check, cash or Money Order. Click here to view the flyer from Florida Community Health Centers, Inc. The 24-hour Kiosk is available on the west side of the building at 206 S 6th Street and accepts cash, credit/debit cards, and check payments. The $2 reduction in the PCA (Power Cost Adjustment) that began in May will continue until further notice. Clean and disinfect high touch surfaces often. This project will eliminate aging septic systems, thereby protecting our waterways, notably the St. Lucie River and Indian River Lagoon.. We encourage you to set up an online account atwww.fpua.com. Powered by Invoice Cloud is a new easy way to pay your FPUA utility bill. While the grant is paying the bulk of the construction cost, FPUA is paying $650,000. Check with your bank when they will process and mail a check on your behalf, Please check with your bank on procedure for enrollment, Website Design by Granicus - Connecting People and Government. This convenient option eliminates the necessity of coming to one of our locations to make payments. FPUA has also decided to suspend service disconnections beginning Wednesday, March 18 and continuing until further notice. All payments to the City of Fort Pierce can be made online through our payment center. The minimum amount to avoid interruption of service will be the past due balance minus your deposit requirement. Additional community resources are available as well. Customer must complete the Budget Billing Authorization Form. While it is impossible for anyone to predict the spread of the coronavirus and fully understand its impact, FPUA will continue to focus on prevention and safety. To expedite service, please have your account number and payment ready as we will not be able to serve you if you do not have your account information. Fort Pierce Utilities Authority is an Electricity, Oil & Gas, and Energy, Utilities & Waste Treatment company located in Fort Pierce, Florida with $102.00 Million in revenue and 123 employees. The Budget Billing variance account balance (the difference between the Budget Billing amount and the amount actually billed for services). If you need to make payment arrangements to avoid interruption of service, please call us at 772-466-1600 to speak to a customer service representative. FPUA personnel will again ask the series of health-related questions. Please contact the FPUA customer service call center at 772-466-1600, ext. The water and sewer extension also mean more than 160 acres of land would have access to water and sewer services and end the reliance on septic tanks, according to the grant application Fort Pierce officials submitted on behalf of FPUA. Extra personnel will be available to answer incoming calls. Automatic Bill Payment. Fort Pierce Utilities Authority uses 1 email formats. FPUA will not issue accumulated credits to accounts, unless the Customer terminates their participation in Budget Billing and continues the nonparticipation for 12 months. A payment plan that will assist commercial customers will be announced soon.We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis. Meter Readers are responsible for reading the meters 28,000 electric, 20,000 water, 4,200 gas, and 15,000 wastewater customers in the Fort Pierce area. Fort Pierce Utilities Authority (FPUA) has established the Project Care COVID-19 Relief Fund with a sponsorship in the amount of $100,000 to assist customers most affected by the COVID-19 Crisis pay their utility bill. FPUA will resume disconnection of services for non-payment beginning July 27, 2020. For your added convenience, please check out the many payment options available online at www.fpua.com. Depending on answers, or refusal to answer, FPUA personnel have the right to refuse to enter. This relief fund provides provides payment assistance for residential customers most affected by the COVID-19 crisis. 3900. *Service disconnects for non-payment will resume on Monday, July 27, 2020. Customer must have a current balance with no past due account balance. At the end of the 12-month period, any balance due or credit will be carried over to the next 12-month period and figured in the Customers new calculation. As FPUA does its part to help control the spread of the Coronavirus, we are in the process of answering your calls remotely. Beginning tomorrow April 7, 2020 and until further notice, FPUA will be extending the drive-thru hours from 7:30 am to 5:00 pm, Monday through Friday. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice.We understand these measures may not be enough especially for our commercial customers that have been closed during this pandemic. Avoid physical contact with people who are sick or show symptoms of being sick. 3900 or visit us online atwww.fpua.com. Fast, Secure, and Convenient. DINE, SHOP, AND ENJOY THE BEAUTIFUL HISTORIC, DOWNTOWN FORT PIERCE, Copyright 2019-2020 Fort Pierce Utilities Authority. The FPUA electric system has three 138 kV interconnections with Florida Power & Light. Click here to view the flyer from Florida Community Health Centers, Inc. COVID-19 Update: As FPUA continues to follow its Pandemic Response Plan, we are implementing the following procedures to protect the health and safety of both our customers and staff: Thank you for your help in keeping the possible spread of COVID-19 to a minimum. This program is available until July 24, 2020. Customers must call 772 466 1600, extension 3900, or email cs@fpua.com to set up a payment plan. Please enable JavaScript in your browser for a better user experience. Resources Available to Assist Fort Pierce Utilities Authority Customers with Utility Payments. Sec. Hand sanitizer will be available at the entrance and at each customer representative workstation. Project Care COVID-19 Relief Fund is available to residential customers experiencing financial hardship due to the coronavirus pandemic. *Please be advised that individual business hours may be subject to change due to COVID-19. We urge customers with a past-due balance to call and set up payment arrangements to avoid assessment of late fees and disconnection of services. FPUA personnel may be wearing Personal Protective Equipment. The Project Care COVID-19 Relief Fund is available to customers experiencing financial hardship dueto the coronavirus pandemic. Its been real tough, because I have kids and I have a disabled son, she said. Fort Pierce Utilities Authority (FPUA) understands that the Coronavirus pandemic has greatly impacted the St. Lucie County community in many ways, especially economically. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. The service area is established by the Florida Public Service Commission. View the most current list of FPUA Board members and their terms. Be met and funding is limited for this one-time assistance program is available until July 24 2020! 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By Fort Pierce, Copyright 2019-2020 Fort Pierce, Copyright 2019-2020 Fort Pierce Utilities Authority customers utility!, PayNearMe Register for account set up a payment plan FPUA ) will re-open the customer call. Marina Square can I pay My Fort Pierce can be reached at,. Pierce Utilities Authority email format is first_initial last ( ex notices to customers experiencing financial hardship due COVID-19... Public service Commission discuss symptoms before visiting the office when it6 comes to receiving and your.
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