When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. No trains are running from the station. Once payment has been approved, the barrier will rise. Nothing in these terms will affect those legal rights. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. The full amount of your top up is credited towards any journeys. We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Log in to manage your Mersey Tunnels account. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. (h) The User shall . Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. As was previously the case, a number of vehicles can be added to one account for electronic payment. Take your form, a passport. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. All applicants must have a disability that is considered permanent, longer than 12 months. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. rengiyuu lemon wattpad art house films. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Do I need to attend court? Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Try using the savings calculator to see how much you can save using T-FLOW. Select the Payments option followed by Request Refund. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. No trains are running from the station. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. I have a summons relating to an offence inside the tunnel. What do the traffic light and lane display messages mean? To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. The tunnels debt was paid off long ago, why are we still paying tolls? Share Vehicle Details. Liverpool Lime Street is currently closed to the public due to a security threat. Each of the paragraphs within this agreement operates separately. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. You may find the answer or help you need there. The refund button will be made available to you again once the funds have successfully cleared. All planned closures are advertised on our website and you will still be able to use the other tunnel. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. . This often causes a conflict and the barrier will not lift in this instance. To make a claim, simply click on the compensation tab below . Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. T&C apply. You can find out more information online about our ENCT Disabled concessionary travel pass. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. T-FLOW account. If you wish to change your nominated vehicle please call 0151 330 1004. The documents you should supply are: The concession can only be used in the vehicle you nominated on your application form. Customers have the option to open a personal or business T-FLOW Account. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. T-FLOW account online at merseytunnels.co.uk. or Do I have to be in the vehicle to use the concession? Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. Get in Touch Before. What do I need to qualify for concessionary travel? You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. via your dashboard where you can view your statement or see an itemised history of journeys made. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. You can apply for free travel through the Mersey Tunnels if: We aim to have normal service resumed as swiftly as possible. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Enter the amount you want to be refunded and click Submit. The concession can only be used by you, the concession holder. We will refund any payments you have made to your Account. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Merseytravel reserves the right to refuse any incomplete Application. How should I plan for my journey? you receive the mobility supplement of a War Pension. We aim to have normal service resumed as swiftly as possible. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Share Your Details. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Liverpool Lime Street is currently closed to the public due to a security threat. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. Click here to find out more about T-FLOW and calculate how much you can save. Log in to manage your Mersey Tunnels account. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. What documents do I need as proof of eligibility? Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. For a renewal, please complete the renewal form below. Penalty surcharge 60, 350 per hour. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. The toll fee will be deducted from your T-FLOW account. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. (Form to be completed in black . What if I have multiple cars in my household? You may appeal within one month of the date of your decision outcome. Check out some of our frequently asked questions online. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. For maximum convenience we recommend fixed monthly Direct Debit payments to your These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. You can check how much you spend and keep track of the journeys you have made via our online account management system. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. New customers can register for a T-FLOW account online. If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. To update, visit bit.ly/3GgiZ2h . For further details please email tag@merseytravel.gov.uk. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. We aim to have normal service resumed as swiftly as possible. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. You receive the highest rate of mobility component of the Disability Living Allowance. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. We aim to have normal service resumed as swiftly as possible. Mersey Tunnels Fast Tag top up and account queries. and We are sorry for any inconvenience caused. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. We are sorry for any inconvenience caused. Step 3. This same problem is also common with the letter D and C etc. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. Receipts are available for viewing and downloading up to 6 months after your journey. you receive the enhanced rate of the mobility component of the Personal Independence Payment; Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. We aim to have normal service resumed as swiftly as possible. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. For full details on how we manage your personal data please refer to our. You receive the enhanced rate of mobility component of the Personal Independence Payment. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. T-FLOW is available for all vehicle classes and removes the need for cash. There is a restriction to four vehicles for each personal account. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. We will need to see proof of your address. I have registered my plate on line and it wont read. A VRN can be linked to only one T-FLOW Account. Step 1. We usually operate a reliable service however sometimes things can go wrong. Please ensure you leave enough credit to cover any journeys that you need to make. Last updated on: 2021-08-30 If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. or pay for any additional journeys by cash or card. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Check out some of our frequently asked questions. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. TERMINATING OR ENDING THIS AGREEMENT You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. To request a receipt, please have your card payment details available and click here. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. Minimum charge one hour. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. You will have to pay the full amount of your Direct Debit taken. And C etc one month of the paragraphs within this agreement operates separately through... 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