Dont try to schedule an appointment over the phone. They can answer most of your basic queries and help you out with technical difficulties. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. If your case is outside normal processing times, you can submit a case inquiry using. Review our. New Call Menu for USCIS 1-800 Customer Service Number. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? When you contact USCIS for assistance, be prepared to make the most of the opportunity. Therefore, they have this system in place. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment If you're just looking to submit a service request for biometrics which is likely what an agent will do for you or ask that you do anyways you can go to Emma and type "live chat with agent". View your case history and upcoming case activities, . secure websites. Q15. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? The USCIS offers multiple ways through which you can get in touch with them for any kind of help. Proporcione su nmero de telfono celular y su nmero de oficina. United States Citizenship and Immigration Services. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. Also, please note that the call menu is regularly updated. How Can You Guide Through the USCIS Automated System? El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. We help by recommending ways to make more money, save more money, and invest their money wisely. Official websites use .gov Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. subscribers . Reply . Press 4 to locate the nearest USCIS local office or application center. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. USCIS makes two attempts to contact customers. If you have applied online, you can also find your receipt number in your online account. Cada caso es nico y algunos casos pueden tardar ms en resolverse. Luego puede enviar mensajes seguros a USCIS. Share sensitive information only on official, secure websites. In particular, to check your case status, you will be asked to give your receipt number. The best time to dial USCIS is 8:15 am. Dont be vague about your questions. Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. Alternatively, you can call the local offices or service centers. Immigration into the United States is a lengthy process. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. Las citas de servicios biomtricos se programan automticamente. Esto no significa que haya un problema con su caso. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. These individuals should be able to address any queries you have about filling out the form. Share sensitive information only on official, secure websites. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. Overview Check if theres a processing time applied to your case. Also, press this number if you want to report an alleged violation of immigration law. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. Keep track of any relevant numbers given throughout the conversation. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Call free via webDon't waste minutes. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. How to Speak to a Live Person at USCIS in 2022? Receive automatic case status updates by email or text message, . There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. Be friendly and polite to the customer service representative. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. What you'll need. Please call the Contact Center at 800-375-5283 to request an appointment. So, you might hear different options when you dial in. We cannot reply to other questions sent through this form. Yes No We send notifications 1-2 days prior to when we expect to call the customer. A .gov website belongs to an official government organization in the United States. Updated 04/30/2013. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. Have all supporting case documents with you. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. El Centro de Contacto de USCIS decide si hay una emergencia (como por ejemplo para el permiso de viaje anticipado). Review our. We have many resources to help you achieve your goals. Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. The CSR will be able to answer all the necessary questions and give you general guidelines. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. Every section will offer a key that would allow you to connect to a human representative. But they cannot answer specific questions about a case or provide legal help. Por qu USCIS no habla con mi asistente legal? You must complete the section until you are happy with the answers. Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. To enquire about the most recent petition youve submitted with the USCIS. Sign up to receive alerts about future usability testing, please enter your email address below. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. This page was not helpful because the content. A lock ( This administrative task is taking longer than it has in the past. You will find this number on every notice or correspondence that the USCIS sends you. USCIS aims to respond to non-urgent inquiries within 30 business days. Biometrics appointments are scheduled automatically. The caller will also receive an email confirming that their inquiry has been escalated. Email myE-Verify: myEVerify@uscis.dhs.gov. Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. Press 1 check the status of your case/application. Official websites use .gov To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). For technical support with the USCIS online account, use this. Share sensitive information only on official, secure websites. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. Secure .gov websites use HTTPS Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Press 2 if you cant locate your receipt number. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. 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