service line administrator job description

Zippia analyzed thousands of service administrator job descriptions to identify best candidates. Generally speaking, service administrators earn anywhere from $33,000 to $88,000 a year, which means that the top-earning service administrators make $80,000 more than the ones at the lower end of the spectrum. Providing general administrative support to the customer service team. ServiceNow Business Analyst Job Description, Develop clear and concise technical & process documentation, Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption, Custom development, configuration and testing, including developing customizations in ServiceNow to meet project objectives and business needs, Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades, Manage the setup, administration and configuration of Field System Support applications and tools, Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation, Install and troubleshoot additional operating system software that is FSS specific to maintain the FSS Intranet site to support intra-department and inter-department communication, Assist in the investigation and implementation of call center infrastructure improvement projects, Collaborate with team members to look for ways to continuously improve our enterprise platform related processes, Provide visibility to the performance and issues related to Discovery, Knowledge of IT application operations concepts, architecture & information security, Experience dealing with vendors in critical support situations, Experience working with remote and offshore resources, Extensive walking throughout property when necessary to provide technical support to guests, vendors, Team Members assist IT on call team members, Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals, He / She must have a general administration experience with proven ability to effectively prioritize workload in line with business requirements, Be responsible for the configuration and administration of solutions within the ServiceNow environment, Work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment, Be the primary resource for ensuring system health, Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies, Configure, customize, script, and develop the ServiceNow platform, Gather specifications from service owners, document requirements, and deliver product releases to meet business needs, Build workflows from service owner requirements including requests, request items and tasks, Design and build integrations and process automation using ServiceNow Orchestration, Use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform, Create views and reports as needed to illustrate service performance and demonstrate business value, Experience with SOAP and REST API development, ITIL Foundations knowledge or certification, Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums, Bachelors degree from an accredited institution in information systems, engineering or other related field, Ability to be on call 24/7 on a 8 week rotation basis, Experience with Enterprise Content Management [drupal, SAP], Plan, test, and implement version upgrades, Implement technological solutions to ensure support of future business strategy across the enterprise, Is responsible for the continuous review of new ServiceNow modules, other commercially available software to ensure the ServiceNow platform and tools remain current, Executing advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, Building and maintaining integrations using Web Services, JDBC, middleware, Working knowledge of Networking infrastructure including basic ports, protocols and OSI layers, Developing and collaborating as part of an Agile team, Design, develop, test, document, and deploy high quality business solutions with the ServiceNow platform based on industry best practices business needs, Bring or obtain knowledge of the ServiceNow database / data model, detailed knowledge of, Provide consulting to peer groups, management in the identification and resolution of the applicable technology domains, its subsystems and underlying infrastructure, operating system(s), 1+ years of ServiceNow development, configuration and administration experience, Thorough understanding and knowledge of ITIL and EKMS concepts, tools, and technology, Bachelors Degree in related field and /or 5+ years of experience in IT Operations, Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, ), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3]), Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases, Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment, Learn about the existing process design and implementation of Service Catalog, Incident, Problem Change and Release Management workflows, Work closely with IT management and staff to identify solutions for specific technical capabilities that will service the IT department at an enterprise level, Evaluating vendor supplied software packages and makes recommendations to IT management, Determine and implement the most efficient and cost effective solution for specific technologies, Provide technical consulting in identifying and implementing new uses of information technologies that assist the functional business units in meeting their strategic objectives, Provide guidance to Project Managers and other leads on the breakdown of tasks to be performed and help identify the best suitable resources, Responsible to create and maintain a technology roadmap and execution plan for defined enterprise capabilities, Oversee infrastructure design and implementation projects and direct the work of project teams, Provide technical leadership, coaching and mentoring to team members, Act as a technology leader and provide the direction and guidance to the team members in carrying out their tasks, Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks, Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, ), PowerShell, Experience documenting code and system processes and procedures in a clear manner, High client service ethic and a proven record in delivering exemplary client satisfaction to team, Strong technical aptitude and understanding, including ability to quickly learn new applications, Provide the direction and guidance to the team members in carrying out their tasks, Work with Application SMEs to create and validate Service Maps for key applications, Adheres to existing platform governance process for support and maintenance, Works closely with existing governance teams as a team member (Module Leads, Program and Platform Management), Day to day support and maintenance of the ServiceNow platform, work with teams to develop solutions in ServiceNow, Build requested items and task using workflows to manage process, Work with teams to resolve support issues in ServiceNow, Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACLs, Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters, Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines, Participate in local area Service-Now User Groups (SNUG), Experience administering cloud-hosted applications, Evidence of relevant industry certifications (ITIL, HDI, DevOps, Lean IT), ServiceNow system experience preferred and certified, Working knowledge of ITIL, SDLC, requirements gathering, user stories. Communicate with end users to review and status Helpdesk service requests (on-line and in-person), coordinate hardware and software incidents with IT staff to support incident resolution if possible; services administrator Greeting office visitors and directing them to the appropriate parties. Let's now take a look at the administrative support profession. We break down the percentage of Service Administrators that have these skills listed on their resume here: Ensured enhanced customer service by reconciling account activity/inactivity and meeting client needs through consumer guidance on specialty products and materials. On average, the service administrator annual salary is $54,573 per year, which translates to $26.24 an hour. 2023 Advisory Board. Responsibilities: Manage service foreman, helpers and supervisors; Meet goals for revenue, gross profits and net profitability of department; Maintain organized data entry to ensure appointments are met in a timely manner; Between the years 2018 and 2028, service administrator jobs are expected to undergo a growth rate described as "as fast as average" at 5%, according to the Bureau of Labor Statistics. Arguably the most important personality trait for a service administrator to have happens to be analytical skills. Administrator Responsibilities: Supporting company leadership and supervising administrative department activities for staff members. If you are looking for an exciting place to work, please take a look at the list of qualifications below. Browse through our resume examples to identify the best way to word your resume. Direct all professional management services for these groups including contracting, credentialing, payroll and all other business services. ITIL, V3, MCSA, MCTS, II, IAT, IAITAM, ITSM. Our company is growing rapidly and is searching for experienced candidates for the position of services administrator. Provided Naming Conventions, Backup & Recovery and Problem Determination Strategies for the project. The Nurse Manager ensures the provision of his/her departments in collaboration with other health . We appreciate you taking the time to review the list of qualifications and to apply for the position. Qualifications for a job description may include education, certification, and experience. The three companies that hire the most prestigious. Administrative support specialists provide different types of governmental assistance. Desired skills for Licensing or Certifications for ServiceNow Administrator List any licenses or certifications required by the position: ITIL, V3, MCSA, MCTS, II, IAT, IAITAM, ITSM Education for ServiceNow Administrator If you dont fill all of the qualifications, you may still be considered depending on your level of experience. To write an effective services administrator job description, begin by listing detailed duties, responsibilities and expectations. Advises dyad counterpart on those matters involving operational decision making. Performed testing and troubleshooting of accounting systems, and tested financial statements for accuracy. Service Contract Administrator. Your session will expire in 120 seconds. But an administrator secretary might use skills, such as, "routine correspondence," "telephone calls," "office procedures," and "scheduling appointments.". Employers hiring for the services administrator job most commonly would prefer for their future employee to have a relevant degree such as Build a professional resume in minutes using this template. Continue to stay logged-in or Log Out. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. Whereas service administrators are paid the highest salary in the finance industry with the average being $75,691. in That's why we looked into some other professions that might help you find your next opportunity. Interpreted HR policies and procedures for employees. include: Desired experience for in One of a service line leader's primary responsibilities should be analyzing quality, financial and operational data to identify weaknesses and create strategies for improvement. Our innovative and growing company is looking for a services administrator. Design, install, and maintain Windows 2000/2003/2008 Servers. Prepare and implement polices and procedures for Dietetic Department counseling services to hospital patients. Assistant systems administrators may conduct training and support other network users within the organization. Client Services Administrator Job Description, Health Services Administrator Job Description, Assurance Services Senior Job Description, Establish good working relationship with other departments, Maintain and update employee records on the HR and Payroll systems as required in an accurate and timely manner, Maintains positive and encouraging working relations with all Executive Chauffeurs and high-level Executives, Coordinates travel and manages logistics for all Executive travel, Responsible for scheduling the dispatch for all Executive Chauffeurs to designated assignments as needed, Responsible for coordinating multiple tasks to ensure completion and accuracy for all dispatch requests and scheduled appointments, Schedules meetings, travel and transportation, driver assignments books hotel accommodations for high-level Executives as needed, Provides constant communications of service issues to appropriate personnel and departments, both internal and external, Develops and provides analysis of dedicated routes and schedules, Leaving Certificate, Certificate or Diploma Qualification at Third Level/Primary Business Degree desirable, Minimum of one year's experience in Fund Administration / Experience in Alternative Transfer Agency Operations would be desirable, Accounting, Finance, Legal or Business Degree, Pro-active with good Ability to multi-task, and work as part of a team on own initiative, Advanced knowledge in Excel and Outlook 2013, Previous relevant fund industry knowledge useful (but not essential), Ensure all activities are being completed and delivered within agreed timeframes and to a high quality standard, Quality/2nd checks on output from the team, Ensure Target Funds deadline are strongly followed to avoid to miss a trade date, Ensure quality and timeliness around all reporting activities, Ensure all queries are managed effectively, Ensure procedures are updated and adhered to and where necessary define them, Participate in business improvement and client integration projects, Ensure the escalation communication to the Management in case of operational issues and risks, Ensure a particular attention on Hedge Fund Process, Demonstrate the ability to work on own and within a team and will be willing to assist with any tasks when required, We are looking for applicants that are focused on progressing their career within a large and diverse organization, A strong customer focuses with a commitment towards delivering a great service to a wide variety of internal and external stakeholders, Demonstrates passion and determination to deliver accurate results in a timely manner, A team player who is able to work flexibly and contribute new ideas where improvements can be made to processes, Enforce all client policies related to Tuition Reimbursement and will be asked to approve/decline tuition reimbursements related to the policy compliance, Assist staff and advisers, with taxation policies and procedures, Manage and follow cash processes with various counterparties, Respond to internal queries and external queries in a timely manner, Provide high quality internal client service or to external stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes, Dealing directly with the client if necessary, where specialist knowledge is required, using a consultative partnership approach, Advice manager of all issues, suggest resolution where possible and escalate as appropriate, Ensure that recurring client issues are noted, resolved and advised to management, Maintenance of all shareholder information to specified service standards, Feedback to Team Leaders/Supervisors where standards may be compromised, Offer constructive feedback to resolve complex issues, Liaison and resolution of enquiries from Shareholders and third party agents via correspondence or telephone, Assist in the maintenance of operational filing, record keeping and destruction of items, Maintain and develop working relationships with other departments enabling completion of tasks and queries, Attention to detail and commitment to producing complete, concise and accurate administration records, Resolution of internal and external telephone enquiries, Assist other teams and departments when required, as workload and skills allow, Ensure work is prioritised and actioned accordingly, paying particular attention to priority Companies and Record dates, Periodic filing and general house-keeping, Provide guidance to Account Executives on business processes, procedures, and systems, Review customer/partner legal agreements to understand operational requirements, Validate customer purchase orders for completeness and consistency, Process orders and conduct invoicing, ensuring accuracy and lead time expectations are met, Troubleshoot and resolve order management and billing issues, Assist with other administrative duties as required, Knowledge of the schedule creation process, Ability to learn system applications that will be used to further enhance the Receptionist/Administrative Assistance position, excel, word, 360, etc, Innovative Creates and delivers professional and fresh materials and approaches to our clients and team to further differentiate our team and firm, Track, process and reconcile all corporate action responses received from advisors daily within required timeframes set and advise of any discrepancies, Maintain accurate & precise records of clients investments daily, Reviews and coordinates corrections based on control reports, Monitor and maintain Sell List for Prospectus Delivery, Mailing of certificates, contracts and prospectus delivery for certain products upon first dollar, Monitor rejection emails from outside vendors and take action accordingly, Monitor internal rejection emails/reporting and take action accordingly, Monitor Fiduciary Service, Prospectus Delivery, Deminimis, WMSI and Millennium Trust files, Reconcile reporting received from vendors to pay monthly, Coordinates activities associated with the typical workplace floor, and conference rooms, including greeting guests, scheduling rooms, maintaining acceptable appearances, coordinating food service, and setting up/breaking down for special events, Anticipates all end user needs and resolves problems quickly and efficiently, Acts as an independent reviewer to ensure policy compliance, Computer literacy in Microsoft Office required, Previous experience with a Property Management System an asset, Strong interpersonal, detail orientation and problem solving abilities, A minimum of 2-3 years work experience in a role which involves handling of complex customer service issues, Exposure to computerised HR and/or payroll information systems. 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