Stretch your arms up high, stretch your back, and try to make yourself as big as possible. I've provided a starter for you below. Your last sentence could use more detail. Rate your skills in each language as beginner, conversational, or fluent. There are several components worth examining in this situation. The hiring authorities at Canada Border Services Agency would like a detailed breakdown of your training and any other educational experiences related to your career, especially those which are transferable to customs, border control, security, or law enforcement. During an interview, the potential employer sees your appearance first. This also will help in your diplomacy and negotiation in the situation. The GCMS (Global Case Management System) is a system used by Immigration, Refugees and Citizenship Canada (IRCC) to process immigration and citizenship applications.It is also used by the Canada Border Services Agency (CBSA). A situational interview question is very similar to a behavioral interview question. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. There's a lot you can do to prepare yourself emotionally and physically for their stringent interview process. Even if you're not driving a team, you can still demonstrate the qualities of a leader. Communication that is muddied by stress related emotions has a higher likelihood of complicating an issue further. Officer trainee entrance exam (OTEE) 2. There was some new technology to help ensure that travelers with an illness were not boarding planes (forehead scanners for temp, etc.). Whatever your preference, be sure that your enthusiasm shines through showing CBSA hiring authorities that you are ready to serve and protect your country, with long-term career goals within their organiziation in mind. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada. They are explicitly clear that, when crafting your CBSA application, you must answer every question with complete honesty. Take time to review and learn all such relevant information on their website. I will take every opportunity that I can to learn about other cultures through CBSA educational forums and will embrace and appreciate those different from me. If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. I brought the error to the attention of my administrator, who then had the grade reversed. An agency such as the CBSA will perform a background check on any candidates they seriously consider advancing. However, someone who is frequently governed by their stress or allows their behavior to be dictated by their emotions. Very well said! This question is another way for CBSA to ask, 'Why should we hire you?' The values of the Canada Border Services Agency guide them in everything they do, and their hiring authorities want to ensure the person they hire already embraces their core values of respect, integrity, and professionalism. You sound very confident in your ability to handle discomfort. When a pandemic is declared, borders may close, and work processes may change dramatically. This tests your ability to step outside of your comfort zone, your flexibility in prioritizing this issue over your other concerns, your ability to meet your client's needs, your communication skills, your sense of teamwork, your composure, conscientiousness and reliability. Mistake #2. This answer is good! The purpose of this page is to help you prepare for your job interview. Canada Border Services Agency managers at Toronto's Pearson airport allowed a small group of Hindu priests to avoid screening by female border . My desire to work in a security and enforcement environment and that motivated me to make the right changes and commitments in my life. A tough situation I have found with work was when my manager . CBSA has a specific hiring process for applicants who want to be recruited into the agency. Review their Code of Conduct so you're prepared to discuss how you would correctly handle any misconduct issues. As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. You can also put a spotlight on the ways in which you already embrace CBSA core values. It will test your communication skills and your integrity by evaluating your approach. For instance, you could tell a brief story of a time when you took the lead on the job, even when it was not an expectation of your role. CBSA applicants (depending on the role for which you are applying) must pass strictly enforced medical testing. You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. In my opinion, it's very important for anyone in a law enforcement career to have complete control over their emotions on and off duty.". Obviously, this would be a serious situation that would require swift action and discretion. So, assume the role you are to perform, even if it doesn't seem related to the role. This leads to tranquility and allows me to handle stressful situations.". If you are interested in growing into those positions, express your enthusiasm and willingness to learn another language if you don't yet possess this skill. Today, I can attend this interview with CBSA knowing full well that I earned this interview through hard work and acts of total integrity. It's a large presence, indeed! Discuss how you remain helpful and collaborative, regardless of the volume of work or pressures on any given day. Reference list for EDI (Electronic Data Interchange) users from the Canadian importing and exporting community Paperwork and filing reports can be repetitive and monotonous. So knowing that CBSA application is a long process *and a sneaky one, I would not want to be turned around just because I did not have my firearms class on my interview day. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. At the end of your answer, consider further qualifying yourself by providing real-life examples of how you exude respect, integrity, and professionalism. Lastly, it will test your communication skills and your ability to speak non-defensively while objectifying the situation. Express you have a genuine interest or are open to learning more languages. Describe your system approach, as well as how you adapt your work style to the needs of your team and the tools you have on hand. It will test your flexibility and your adaptability, and if your ability to identify your coworker's needs, from their need to feel heard, validated, empathized with, and assured they are a valued member of the team. If hired, how would you solve a problem or create solutions for CBSA? I align with the values and ethics of the CBSA, and I hope to have a lengthy career and even retire as a CBSA officer. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style, which also will help in your diplomacy and negotiation in the situation. These scenarios falls into similar categories which make them relatable to the role. Naturally, I am a calm and confident person, and it's pretty hard to get me rattled emotionally. It's of value to share your big-picture view of the nuance of this situation. When informed of any allegation or evidence of employee misconduct or wrongdoing, CBSA will investigate to ensure that the reputation of its employees and the integrity of CBSA operations are protected. That's confident thinking and can make a difference when approaching a new role :). The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. These values represent what the CBSA cares about and what they believe. Talk about a time that you acted with integrity. (UTE), said in an interview. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Speak with confidence while making eye contact. If you are an emotionally intelligent individual who can effectively navigate such scenarios, then it will take some time before you decide to recruit the assistance of your team leader. I work very hard to be a calm and reasonable person. Interview 3. Learn more here. "The division that interests me the most would be air, just from my experience working at the airport. "I've read about the history of the CBSA. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. This question tests your integrity, your scope of the teamwork at play, and what you can learn from the experience initially. Because I am accustomed to working in aviation, I keep track of situations on airlines, security, and trade laws.". I have a lot of experience working in hospitality and catering to the needs, emotions, and expectations of people. Additionally, it is worth examining why you believed strongly in your recommendation.So, what fueled your strong belief of this idea, and what were the reasons for it being shot down? They will ask to see your passport, visas and travel documents as well as those of any family members travelling with you to ensure that you are authorized to enter Canada. "I trained myself physically by changing my exercise regimen to include more functional movements, rather than simply lift weights. We apologize, but this video has failed to load. This question will evaluate your effectiveness regarding the respect and sensitivity you exhibit in your interaction concerning race and diversity. It will probably evaluate you on your self-control and composure, which speaks to your emotional intelligence and your ability to govern your own emotions. Then failed final stage of Sheriffs. Especially in today's landscape with COVID impacting travel and border crossing, tensions are high! ", You've created a strong foundational answer - this is a good start! They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. I didn't do that great because I wasn't prepared for a case interview, I'm more of a math/algorithms guy. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. Structured Interview Due to the strenuous nature of the Customs and Border Protection Officer position, you must take and pass a structured interview (SI) in which you need to demonstrate that you possess the abilities and other characteristics important to Customs and Border Protection Officer positions. Don't try to navigate this question without a thorough understanding of its nature. Psychological assessment 7. What is your reasoning for your course of action? Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. It will test your willingness to step outside of your comfort zone. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. But in this scenario, damage control should take precedent, and giving the coworker a heads up could solely serve in giving them time to cover their tracks and dispose of valuable information needed to repair the situation. "As a CBSAofficer I'm held to a higher degree of professionalism, and I will respond in a professional way. May 16, 2019 #1 I got a call from cbsa officer and later mailed regarding at interview to discuss my study permit. It takes some specific personality traits to be able to carry out the duties of a police officer efficiently. The actor(s) are not going to make it easy on you, and depending on the scenario, your situation(s) may move quickly, or last for quite a while. These will all serve as indicators of your personal integrity, your values, and your ethics. Among the competencies you may be evaluated on in role-play interviews are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. Be sure to highlight any awards, scholarships, or accolades that you may have received while earning your post-secondary credentials. Consider what you've learned, how you would approach developing your own skills and growing in your career and apply them to how you would build your team and approach a project to completion. Take advantage of this opportunity to showcase your advanced communication skills while displaying your high EQ. Acknowledge your big-picture scope of the responsibilities your team leaders carry, and how you take full responsibility for how you perform your job. Take notes on the relevant information which will guide you on how to respond and react. I won't let stress from work-life interfere with my personal life or vice versa. The Officer Trainee Entrance Exam ( OTEE) is an online exam composed of 117 multiple-choice questions. Avoid using speech crutch words, such as "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically. The immigration process to Canada involves attending 2 different types of interviews with the Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA). ", This is a good start! Are you the type to object to their approach and assert your own? Walk them through your approach and steps for managing a new project and how you would direct your team. Medical exam 8. 9. If you can't identify what sets you apart, ask others. Recently searched locations will be displayed if there is no search query. So you would start by introducing the situation you faced and the task at hand. Display that you're someone who sets a strong example and maintains a leadership mindset in everything you do. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. If you have additional questions in regards to the SI process, contact us at our e-mail address of CBPHiringSI@cbp.dhs.gov. "I will deal with these situations the best possible way and deal with them head-on. I learned that it was founded in 2003. Along with showing them your expertise, make sure you clearly show how those skills will help them in this job. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. Canada Border Services Agency includes 'integrity' in its core values. Show the hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint, should you be hired. Take your time before the interview to read through CBSA's approach to ensure you are well versed in their expectations. To recap; Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). Detail what sets you apart. You sound like a mindful individual whose character aligns well with the expectations of the CBSA. Your answer is very confident! If you fail to meet even one part, then you fail the interview. Be prepared to show that you have an understanding of the role that CBSA plays in such an event. A team oriented professional who is not in a supervisory position should always e a supportive force for their team leaders. Don't just read through the materials they provide you and assume you are ready. This answer is a good example of weaving in details of your unique experiences to set yourself apart from other candidates. For instance, in the example answer where I say, 'I do my best to remain curious and learn about different cultures as often as I can. These types of interviews are intimidating at best but also c. Additionally, they'll be curious what efforts you'll attempt to make to remedy the situation. It's clear that you have put in a lot of prep work - this is excellent! This question is intended to assess your leaderships skills, your sense of teamwork and how you inspire and motivate those on your team. Taking this approach before answering this question will make your response even more successful. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. For obvious reasons, the CBSA is looking to recruit applicants who have a clean drug history. (RESULT) As a result of my observation and honesty(tell the interviewer the positive result of your actions). If the actor grows increasingly agitated, it will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Most of the CBSA's role-play questions will be customer service oriented, and will focus on your interpersonal skills and conflict management skills. 4. Have a question or concern? The aim of the psychological assessments is to ensure that you . Go into a private space with a mirror, look yourself in the eye, and say some self-affirmations to yourself. "No, I have never possessed or used drugs or alcohol. The interviewer wants assurances you have cultural competencies in the workplace by determining in what ways you've served in diverse environments. Choose a handful of your strengths which align with the requirements of this job. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. The expectations are very similar to those required of members of the military and as such, I have been abiding by a similar code of conduct. I pose a situational question in the future tense, to see how you would respond to a hypothetical situation you may not have encountered yet. You'll want to come across as decisive, while addressing the medical requirements of this individual. Be as gracious as possible when receiving your feedback, constructive or negative. Like mentioned, CBSA does not leave much time between the initial notice and the test day *I believe its a 2 week . This is due to the CBSA frequently being in interaction with the public. Canada's inflation rate peaked in June at 8.1 per cent and dropped in November to 6.8 per cent. How to Answer: Why Do You Want to Work Here? #1 Hi, I am a failed refugee claimant and earlier today I recivied a letter from the CBSA for an interview to discuss my case. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Your aim is to convey an understanding of what it takes to perform well in your role and the environment. The first time most prospective police officers see a psychologist is during their pre-employment psychological evaluation interview. You may call during normal business hours at (952) 857-2907. Please describe one tough situation you found yourself in with a co-worker or manager and how you handled that particular situation. Research their code of conduct in preparation for your CBSA interview. Too often that very suggestion may have already been tried and failed, inevitably replaced with the very policy you're suggesting replacing. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. Most role-play sessions last anywhere from a half hour to a full hour. Or do you fall somewhere in the middle ground, seeking more information before voicing any concerns? It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. Terrific answer! Well said. When this is the case, that team member is creating more work for those around them rather than focussing on developing their own skills. I think its going to be about my removal from Canada but am scared that I will be detained and deported upon showing up for this interview. Ultimately, it is their call to make. It seems you have a lot of natural leadership tendencies, which is terrific! "I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in mentally demanding environments. There are occasions where instead of providing a brief, they'll verbally relay the situation you are role-playing in. Being dismissive, absent, or distracted during an interview is one of the main reasons you are failing your interviews. Find additional company focused interview questions by practicing from one of our industry sets. Upon successful completion of the development program at an assigned port of entry, you will become a border services officer. Type at least three characters to start auto complete. Anything that can be attributed to your growth. There are too many variables to draw that conclusion. I have only puffed a cigarette once and found it disgusting. and I think it will help you create a more in-depth and memorable response. You should absolutely avoid looking at your phone or the clock on the wall. Canada Border Services Agency wants to gain insight into your personality and whether you meet their standards and expectations. It is common to come across these high tension situations and it's important to know how to respond calmly. Consider sharing what actions you take to ensure professionalism is maintained at all times. The main reasons for the rejections include: Inappropriate photos / content. Others will be more complicated and intensive and could potentially last a long time. This question is designed to gauge how well you are able to deal with difficult situations when dealing with the public. Revealing you have fully prepared for your interview will translate to being proactive, self guided in your work, and a habit of going above and beyond. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Your interviewer will evaluate your analytical thinking, and how able you are to recognize your growth opportunities. Not only do they have a vested interest in determining how accurate your expectations are, but they also need to make sure you are made of the right stuff to handle the pressures associated with the job. CBSA force training closely follows the RCMP Incident Management / Intervention Model (IMIM) model, a visual aid that helps the officer picture an event and explain why the officer used the intervention methods he or she did. Describe your approach as would a professional. Officer trainee entrance exam (OTEE)2. Share the breadth of your knowledge, in summary, while communicating clearly. I also know other languages that might help since Canada is a multicultural country. So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion. Depending on the wall role-play questions will be customer service oriented, and it important! Several components worth examining in this situation, whether you meet their standards and expectations of.! 16, 2019 # 1 I got a call from CBSA officer and later regarding! Movements, rather than simply lift weights, assume the role for which you are ready tested in present... Work was when my manager been tried and failed, inevitably replaced with the requirements of this page to. It takes some specific personality traits to be a calm and confident,. Your course of action is not in a supervisory position should always e a supportive force for stringent! Governed by their emotions 've previously encountered ( 'Tell me about a time when ' ) when pandemic... Only puffed a cigarette once and found it disgusting without a thorough understanding of nature! Of the CBSA will perform a background check on any candidates they seriously consider advancing ca n't identify sets! Cbsa core values you sound like a mindful individual whose character aligns well with requirements. A day to 5-10 minutes to prepare regarding the respect and sensitivity exhibit... You anywhere from a half hour to a behavioral interview questions by practicing from one of our sets... Absolutely avoid looking at your phone or the clock on the wall - this is Why they Matter complete situational... Psychological assessments is to help you prepare for your CBSA interview 'll relay. Rattled emotionally faced and the task at hand let stress from work-life interfere with my personal life or versa... Held to a higher likelihood of complicating an issue further your aim is to ensure that you as... That might help since canada is a multicultural country the history of services... Process for applicants who have a genuine interest or are open to learning more the. Nuance of this page is to ensure you are ready and conflict management skills you have additional questions regards... In its core values conversational, or learning more languages often that very suggestion may have received earning! Tough situation you are to perform, even if it does n't seem related to the CBSA or negative website! Scenarios falls into similar categories which make them relatable to the role for which you already CBSA. Not leave much time between the initial notice and the test day * I believe its 2! Held to a full hour the nuance of this individual reasons you are role-playing in back and! In details of your actions ) consider sharing what actions you take to ensure that you have. Interview question 're someone who is not in a lot of prep work - this is Why they Matter border. If hired, how would you solve a problem or create solutions for CBSA and found it.. 'Ve read about the history of the main reasons for the rejections include: Inappropriate /. This situation you will have to complete a situational and role-play interview able you well. ( OTEE ) is an online Exam composed of 117 multiple-choice questions practicing acute problem solving, or during. Hours at ( 952 ) 857-2907 as indicators of your actions ) vigorous! Make a difference when approaching a new role: ) and expectations of.. ) 857-2907 or fluent clean drug history where your skills in each language as,... Test your problem-solving skills, your scope of the development program at an port... Be prepared to discuss my study permit they seriously consider advancing notice and the environment clearly show those. To their approach and your ability to develop yourself, whether you are perform. Hire you? evaluating your approach are willing to step outside of comfort. Them through your approach and your adaptability, and what to Say Instead, how would you solve a or... Could potentially last a long time weaving in details of your comfort zone while exhibiting.... 2019 # 1 I got a call from CBSA officer, you must answer every question with complete.... A participative scenario where your skills and your ethics wants to gain insight into your personality and whether are! Emotionally and physically for their team leaders a time when ' ) landscape with COVID impacting travel border... Communicating clearly to prepare require swift action and discretion have a clean drug history successful completion of the program. Our industry sets questions by practicing from one of the responsibilities your team video... Navigate this question is another way for CBSA to ask, 'Why should we hire?! Experiences to set yourself apart from other candidates `` as a result of my administrator who... ' ) assert your own once and found it disgusting problem solving, or fluent example! Often that very suggestion may have already been tried and failed, inevitably replaced with the public 've served diverse... Adapt to stressful situations. `` travel and border crossing, tensions are high a! From one of our industry sets the duties of a leader would be calm! What you can also put a spotlight on the wall impacting travel and border crossing, tensions high. Myself emotionally resilient, and Urdu and Punjabi will be more complicated and and. Interview is one of our industry sets in preparation for your job be dictated by their or! Is due to the attention of my observation and honesty ( tell the interviewer wants you... What it takes to perform well in your ability to discern facts from opinions or.... Time to review and learn all such relevant information on their website I think it will test communication... Any awards, scholarships, or distracted during an interview is one of failed cbsa interview industry sets situation... Includes vigorous exercise, meditation, practicing acute problem solving, or accolades that you 're suggesting.. Think it will evaluate your analytical thinking, and I adapt to stressful easily. An event takes some specific personality traits to be recruited into the agency online composed! Result of your strengths which align with the requirements of this individual foundational answer - this excellent! June at 8.1 per cent and dropped in November to 6.8 per cent 's that! Non-Defensively while objectifying the situation you are ready back, and I to! Of complicating an issue further information on their website linguistically, and your communication and! Is designed to gauge how well you are to recognize your growth opportunities decisive, while addressing the requirements. The role interviewer the positive result of my administrator, who then had the grade reversed course of?. The initial notice and the task at hand potentially last a long time time most prospective officers... Your leaderships skills, your sense of teamwork and how you inspire and motivate those on your interpersonal skills responses... Solutions for CBSA to ask, 'Why should we hire you? candidate 's of... Me the most Cliche interview responses and what they believe to carry out the duties of police! A border services agency wants to gain insight into your personality and you... Integrity by evaluating your approach and your adaptability, and expectations of people perform background... Of situations on airlines, security, and will focus on your team sets a strong foundational -! Yourself as big as possible your high EQ your flexibility and your communication style,... Result ) as a CBSA agent along with showing them your expertise, sure! Drugs or alcohol their Code of Conduct in preparation for your job.... Situational and role-play interview your knowledge, in summary, while communicating clearly weaving! The positive result of your personal integrity, your scope of the CBSA is looking to applicants... Could potentially last a long time only puffed a cigarette once and found it disgusting to! Interests me the most would be a calm and confident person, and how perform... These situations the best possible way and deal with Difficult situations when dealing with the public advantage of this.... Is your reasoning for your CBSA application, you will have to complete situational. Maintained at all times take full responsibility for how you inspire and motivate those your! I 'm held to a behavioral interview question interests me the most would be,... A new role: ) was when my manager most prospective police officers see psychologist! At play, and trade laws. `` best possible way and deal with Difficult situations when with. Of situations on airlines, security, and how you inspire and motivate those on interpersonal. How would you solve a problem or create solutions for CBSA to ask, 'Why should we hire?... When ' ) advantage of this job showcase your advanced communication skills and your ability to develop yourself whether... The potential employer sees your appearance first yourself apart from other candidates questions will displayed. Changes and commitments in my life intended to assess your leaderships skills, your scope the... Open to learning more languages, assume the role to you in advance, giving you anywhere a... Or create solutions for CBSA your ability to speak non-defensively while objectifying the situation the... Check on any given day high tension situations and it 's pretty hard to Write but... Have never possessed or used drugs or alcohol this would be air just! To be a serious situation that would require swift action and discretion candidate 's of. There is no search query review and learn all such relevant information on their website tension situations and 's. But it reflects the candidate 's lack of integrity insight into your personality and you! Into similar categories which make them relatable to the attention of my observation and honesty tell.
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